“I could sense the two tenants were still a bit nervous, so I talked them through the process from start to finish so that they knew what to expect. I explained to them how to do things like signing their contract on DocuSign, and spent a lot of time going through it with them to ensure they understood everything fully.
“Every time a new document was uploaded, or if something was needed from them, I would call to make them aware of what was happening and how to deal with it. Since the start of the process, I had provided them with my mobile number and told them if they had any questions or weren’t sure about anything that they could call me and I would help them through it.”
Thanks to Sophie’s help, the two men are now settled in their new home. “It was really great to see how happy they were to move into their new home,” Sophie explains. “I get a lot of satisfaction out of finding the right home for tenants, especially because demand is extremely high at the moment and a lot of people have viewed and been turned down for multiple properties already. It’s really rewarding to help those with additional requirements live independently in their ideal home.”
CGT Lettings is an agency that’s happy to help. Sophie talks about how their agents will always try to go the extra mile: “We provide all potential tenants with as much information about the property as possible. If they have any specific needs or extra requirements, we do everything within our power to meet these.
“Even if it comes down to taking extra time at the viewing to ensure people understand the entire process and what is expected of them, we’re happy to answer any questions they have to ensure that they feel comfortable and supported.”
When asked what advice she’d give to any home-hunters with accessibility requirements or additional needs, Sophie says: “Speak with the agent renting out the property to see if your requirements are something that can be met. It helps to be upfront and honest about any additional needs you may have so the agent can assist you properly. All reputable agents have a good relationship with the landlords of the properties, so they’ll be able to tell you if it’s possible to meet your requirements.”
Sophie also adds how important it is to make sure that you’re using a legitimate agent: “I’d recommend finding a Propertymark Protected agent. This ensures that your agent is dedicated to promoting the highest industry standards and will be giving you up-to-date advice and guidance.”